Privacy Policy

1. Purpose and scope

This policy applies to all personal information collected and handled by Hydraulic Moorabbin Cojsts Pty Ltd in the course of providing professional business and consulting services to clients across Melbourne VIC and greater Australia. It applies to our website at https://hydraulicmoorabbincojsts.online, our correspondence channels and our engagement records.

2. The kinds of personal information we collect (APP 3)

We collect personal information that is reasonably necessary for our business functions and activities. Depending on your engagement with us, this may include:

• Contact details, such as your name, business name, position, email address and postal address;
• Enquiry details submitted through our contact or quote request forms;
• Client records, including engagement agreements, correspondence and project documentation;
• Information you provide voluntarily in communications with our consultants;
• Business information relevant to a consulting engagement, which may include commercially sensitive material.

We do not collect sensitive information (such as health information, racial or ethnic origin, or religious beliefs) unless it is reasonably necessary for our functions, you have consented, or the collection is required or authorised by law.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

• Submit an enquiry or quote request through our website;
• Email us at ceo@hydraulicmoorabbincojsts.online;
• Engage us to provide business or consulting services;
• Communicate with our team during a project.

In some circumstances we may collect information about you from third parties, such as a colleague who nominates you as a contact point, or from publicly available sources, where it is unreasonable or impracticable to collect that information directly from you.

4. Purposes of collection, use and disclosure (APP 5 and APP 6)

We collect, hold, use and disclose personal information for the primary purpose of:

• Responding to enquiries and preparing quotations;
• Providing professional business and consulting services;
• Managing client relationships, engagements and project delivery;
• Invoicing, record-keeping and internal administrative functions;
• Meeting legal, regulatory and professional obligations.

We will only use or disclose personal information for a secondary purpose if you would reasonably expect us to do so, you have consented, or the use is permitted under the Privacy Act 1988 (Cth). We do not sell personal information to third parties.

5. Direct marketing (APP 7)

Where we send you information about our services that we believe may be of interest, we include a clear opt-out mechanism in every communication. You may also withdraw consent at any time by emailing ceo@hydraulicmoorabbincojsts.online, and we will action your request promptly.

6. Cross-border disclosure (APP 8)

We aim to keep personal information within Australia. Where a service provider located overseas requires access to personal information in order to support our operations (for example, cloud hosting or software providers), we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles, consistent with our obligations under APP 8.

7. Data quality (APP 10) and security of personal information (APP 11)

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, having regard to the purpose for which it is collected and used.

We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage systems and limiting access to personnel who need the information for their work. When personal information is no longer needed and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

8. Access to and correction of personal information (APP 12 and APP 13)

You may request access to the personal information we hold about you, or request corrections where you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period, and there is generally no charge for making a request.

Access requests may be declined only in limited circumstances permitted by the Privacy Act 1988 (Cth), such as where giving access would have an unreasonable impact on the privacy of others. If we decline a request, we will provide written reasons and information about how to make a complaint.

9. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. Cookies do not identify you personally unless you choose to provide identifying information. Most browsers allow you to manage or disable cookies through your settings; doing so may affect some site features.

10. Notifiable Data Breaches scheme

Where a data breach involving personal information is likely to result in serious harm to individuals, we will assess the breach in accordance with the Notifiable Data Breaches provisions of the Privacy Act 1988 (Cth) and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

11. Complaints and privacy enquiries

If you have a question about this policy, or you wish to make a complaint about how we have handled your personal information, please email ceo@hydraulicmoorabbincojsts.online We will acknowledge your complaint promptly and provide a written response within a reasonable period. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner via oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be published on this page. Continued use of our website or services following an update constitutes acceptance of the revised policy.